Refund Policy

Refund and cancellation policy for Pix Banana subscriptions and credit purchases

2026/01/07

Introduction

This Refund Policy explains our policies regarding refunds, cancellations, and credit usage for Pix Banana AI image editing services.

AI Service Notice

Pix Banana is an independent AI service not affiliated with any model provider. We deploy and optimize open-source models to provide image editing capabilities.

Credits as Usage Units

Important: Credits are usage units for consuming AI image editing services. Credits are not a form of currency and have:

  • No Cash Value: Credits cannot be redeemed for money
  • Non-Transferable: Credits cannot be transferred to other accounts
  • Non-Refundable: Once consumed, credits cannot be refunded
  • Non-Exchangeable: Credits cannot be exchanged for other products or services
  • Expiration: Credits expire according to your plan (see below)

Subscription Plans

Monthly Subscriptions

Refund Eligibility:

  • Refunds available within 7 days of purchase
  • Only if no credits have been used
  • Full refund of the subscription fee
  • Account will be downgraded to free tier

After 7 Days:

  • No refunds available
  • You may cancel to prevent future billing
  • Access continues until end of billing period

Cancellation:

  • Can be cancelled anytime
  • No refund for unused time in current period
  • Unused credits expire at end of billing period
  • No automatic renewal after cancellation

Yearly Subscriptions

Refund Eligibility:

  • Refunds available within 7 days of purchase
  • Only if no credits have been used
  • Full refund of the annual subscription fee
  • Account will be downgraded to free tier

After 7 Days:

  • No refunds for the annual fee
  • You may cancel to prevent renewal
  • Access continues for the full year purchased
  • Unused credits expire at end of subscription period

Cancellation:

  • Can be cancelled anytime
  • Prevents automatic renewal
  • No refund for unused portion of the year
  • Access remains active until subscription expires

Credit Packages (Pay-as-you-go)

One-Time Purchase Credits:

  • Non-Refundable: Credit purchases cannot be refunded once completed
  • Immediate Delivery: Credits are delivered instantly after payment
  • Service Rendered: Purchase of credits constitutes delivery of service
  • Expiration: Credits expire based on package terms

Exception:

  • Payment errors or duplicate charges will be refunded
  • Technical issues preventing credit delivery will be resolved or refunded
  • Contact support@pixbanana.com with transaction details

Credit Expiration

Credits expire according to your plan:

  • Monthly Subscription: Credits expire 30 days from grant date
  • Yearly Subscription: Credits expire 365 days from grant date
  • Pay-as-you-go Credits: Expiration varies by package (30-365 days)
  • Bonus Credits: May have different expiration terms

No Extensions: Expired credits cannot be recovered or extended

Failed Generation Refunds

If an image generation fails due to:

Technical Issues (Our Fault):

  • Full credit refund for the failed generation
  • Automatic refund processed immediately
  • No action required from user

Policy Violations (User Fault):

  • No credit refund
  • Content blocked for violating acceptable use policy
  • Credits consumed for processing attempt

User Error:

  • No credit refund for user mistakes
  • Incorrect prompts or settings
  • User-cancelled generations

Billing Issues

Payment Failures

  • Failed payments do not grant credits
  • Subscription suspended until payment succeeds
  • No charges for failed payment attempts

Duplicate Charges

  • Contact support@pixbanana.com immediately
  • Provide transaction IDs
  • Full refund processed within 5-7 business days

Incorrect Charges

  • Report within 30 days of charge
  • Provide detailed information
  • Investigation and resolution within 10 business days

Refund Process

How to Request a Refund

  1. Check Eligibility:

    • Within 7-day window
    • No credits used
    • Have transaction details ready

  2. Contact Support:

    • Email: support@pixbanana.com
    • Subject: Refund Request
    • Include:
      • Account email
      • Transaction ID or receipt
      • Purchase date
      • Reason for refund

  3. Processing Time:

    • Eligibility review: 1-2 business days
    • Refund processing: 5-7 business days
    • Bank processing: Additional 3-10 business days

  4. Confirmation:

    • Email notification when approved
    • Transaction ID for tracking
    • Account status update

Refund Methods

Refunds are issued to:

  • Original payment method only
  • Same card or account used for purchase
  • Cannot be redirected to different account

Cancellation Process

How to Cancel Subscription

  1. Access Account Settings:

    • Log in to your account
    • Navigate to Settings → Billing
    • Click "Manage Subscription"

  2. Cancel Subscription:

    • Click "Cancel Subscription"
    • Confirm cancellation
    • Receive confirmation email

  3. What Happens Next:

    • Access continues until period end
    • No future charges
    • Unused credits expire at period end
    • Can resubscribe anytime

Cancellation Timing

  • Before Renewal: Cancel anytime before next billing date
  • After Renewal: New period already charged, no refund
  • Reminder: Set calendar reminder before renewal date

Downgrade Policy

From Paid to Free

  • Available anytime
  • Immediate downgrade
  • Unused paid credits expire
  • No refund for unused subscription time
  • Free tier credits granted

Between Paid Tiers

  • Changes take effect at next billing cycle
  • Current period continues at current tier
  • No partial refunds or prorated charges

Special Circumstances

Account Termination

If we terminate your account for policy violations:

  • No refunds for any payments
  • Unused credits forfeited
  • Access immediately revoked

Service Discontinuation

If we discontinue Pix Banana:

  • Minimum 90 days notice
  • Pro-rated refunds for unused subscription time
  • Reasonable time to use remaining credits

Force Majeure

No refunds for service interruptions due to:

  • Natural disasters
  • War or civil unrest
  • Government actions
  • Internet infrastructure failures
  • Events beyond our reasonable control

Chargebacks

Important: Initiating a chargeback without contacting us may result in:

  • Immediate account suspension
  • Loss of all credits and access
  • Permanent account ban
  • Legal action for fraudulent chargebacks

Please contact us first: Most issues can be resolved quickly through support@pixbanana.com

Regional Variations

Refund policies may vary by region to comply with local laws:

  • European Union: Consumer rights under EU law apply
  • United Kingdom: Consumer Rights Act 2015 applies
  • California: California Consumer Privacy Act rights apply
  • Australia: Australian Consumer Law applies

Your local consumer protection laws may provide additional rights.

Exceptions and Disputes

Extenuating Circumstances

We may grant refunds outside normal policy for:

  • Serious technical issues
  • Billing system errors
  • Exceptional cases at our discretion

Contact support@pixbanana.com to discuss.

Dispute Resolution

If you disagree with a refund decision:

  1. Email support@pixbanana.com with:

    • Original refund request details
    • Reason for dispute
    • Any supporting evidence

  2. Escalation review within 5 business days

  3. Final decision communicated via email

  4. If still unsatisfied, you may pursue:

    • Payment provider dispute process
    • Local consumer protection agency
    • Legal remedies as applicable

Contact Information

For refund requests or billing questions:

Email: support@pixbanana.com Subject: Refund Request or Billing Inquiry

Include:

  • Account email address
  • Transaction ID or receipt
  • Detailed description of issue
  • Any relevant screenshots

Response Time:

  • Standard: 24-48 hours
  • Pro subscribers: 12-24 hours
  • Enterprise: 2-6 hours

Policy Updates

We may update this Refund Policy to:

  • Comply with new regulations
  • Improve customer service
  • Clarify existing policies
  • Address new payment methods

Notification: Changes will be announced via email and on this page.

Effective Date: Changes take effect 30 days after notification.

Fair Usage Commitment

We are committed to:

  • Clear and transparent refund policies
  • Fair treatment of all customers
  • Prompt processing of legitimate refunds
  • Responsive customer support
  • Compliance with consumer protection laws

Last Updated: January 7, 2026